Privacy Policy

This policy explains how offorway ("we", "us", "our") collects and uses your personal data, and the rights you have under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

offorway provides business training and career coaching services. For the purposes of data protection law, we are the data controller responsible for your personal data. You can contact us at:

2. The information we collect

We only collect information that we need to respond to your enquiry and provide our services. This may include:

• Contact details you provide through our consultation form, such as your name, email address and phone number.
• Enquiry details about the support you are interested in.
• Service records created during coaching, where you become a client.
• Technical data such as anonymised usage information collected when you visit our website.

3. How and why we use your information

We process your personal data on the following lawful bases:

• Consent — when you submit our form and tick the consent box, so we can contact you about your enquiry. You can withdraw consent at any time.
• Contract — to provide coaching and training services you have requested.
• Legitimate interests — to run and improve our business, keep records and ensure the security of our website, balanced against your rights.
• Legal obligation — where we are required to keep records, for example for tax purposes.

4. Sharing your information

We do not sell your personal data. We may share it with trusted service providers who help us operate (for example, email and hosting providers), all of whom are required to protect it. We may also disclose information where required by law.

5. How long we keep it

We keep your personal data only for as long as necessary for the purposes set out above. Enquiry details from people who do not become clients are typically held for up to 24 months, after which they are securely deleted unless you ask us to remove them sooner.

6. Keeping your data secure

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. While no online service can be guaranteed completely secure, we take reasonable steps to keep your information safe.

7. Your rights

Under UK data protection law you have the right to:

• access the personal data we hold about you;
• ask us to correct inaccurate or incomplete data;
• ask us to delete your data in certain circumstances;
• object to or restrict our processing;
• request portability of your data; and
• withdraw consent at any time.

To exercise any of these rights, contact us at info@offorway.com. We will respond within one month.

8. Cookies

Our website uses only essential cookies needed for it to function, along with any analytics you have agreed to. You can control cookies through your browser settings.

9. Complaints

If you have a concern about how we handle your data, please contact us first so we can try to resolve it. You also have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority, at ico.org.uk.

10. Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with a revised date.

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